Privacy Policy

1. Introduction

Dregvoran Logistics Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (as amended).

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. Your use of our services signifies your acknowledgment of and agreement to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

• Contact us through our website, email, phone, or postal mail
• Request a quote or book our services
• Create an account or register with us
• Complete forms, surveys, or feedback
• Correspond with us via email or messaging

The types of information we collect may include:

• Name, email address, phone number, and physical address
• Company information and business details
• Shipping and delivery information
• Payment information (processed securely via third parties)
• Communication preferences and correspondence history

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Browser type and version
• Operating system and device information
• Pages visited and time spent on each page
• Referring website and exit pages
• IP address and location data
• Cookies and similar tracking technologies

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Contract Performance: To deliver the services you have requested
• Legal Obligation: To comply with legal and regulatory requirements
• Legitimate Interests: To improve our services and business operations
• Consent: With your explicit consent for marketing and non-essential communications

4. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders and requests
• Providing customer support and responding to inquiries
• Sending administrative notifications and updates
• Marketing communications (with your consent)
• Analyzing usage patterns and improving our website
• Fraud prevention and security purposes
• Complying with legal and regulatory obligations

5. Data Sharing and Disclosure

We may share your personal data in the following circumstances:

• Service Providers: With third parties who assist us in operating our website and providing services
• Legal Requirements: When required by law or in response to legal processes
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our legal rights and the safety of our users

All our service providers are contractually obligated to use your information only as necessary to provide services to us and to maintain the confidentiality and security of your data.

6. International Data Transfers

Dregvoran Logistics Ltd is based in the United Kingdom and operates primarily within the UK and EU. If we transfer your personal data outside the UK or EEA, we will ensure appropriate safeguards are in place, including Standard Contractual Clauses or your explicit consent, to protect your data in accordance with GDPR requirements.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of data and the context of processing:

• Transaction Data: Retained for at least 7 years for accounting and tax purposes
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Website Analytics: Retained for up to 24 months

8. Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure database storage with access controls
• Regular security audits and assessments
• Employee confidentiality agreements and training

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Object: Withdraw consent or object to processing for marketing purposes
• Right to Lodge a Complaint: File a complaint with the UK Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small files stored on your device that help us remember your preferences and track your interactions with our site.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Track usage analytics and site performance
• Marketing Cookies: Enable targeted advertising and content delivery

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website. For more information, see our Cookies Policy.

11. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to external websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your information.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information and terminate the child's account. If you believe we have collected data from a child, please contact us immediately.

13. Marketing Communications

We may send you marketing communications, including newsletters, promotional offers, and updates about our services. You have the right to opt out of these communications at any time by:

• Clicking the "unsubscribe" link in any email we send
• Updating your communication preferences in your account settings
• Contacting us directly with your preferences

We will continue to send transactional and administrative communications regardless of your marketing preferences.

14. Data Protection Officer

Dregvoran Logistics Ltd takes data protection seriously. While we have not appointed a formal Data Protection Officer, we maintain a dedicated point of contact for all privacy-related inquiries and concerns. Please contact us using the details provided below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "last updated" date at the bottom of this policy and, where appropriate, by sending you a notice or requesting your consent.

Your continued use of our services following the publication of updated privacy policies constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

17. Data Subject Rights Requests

To exercise any of your rights under GDPR (such as access, rectification, erasure, or data portability), please submit a written request to the contact details above. We will respond to your request within 30 days, or as required by applicable law. We may request verification of your identity before processing your request.

18. Complaints to Regulatory Authorities

If you believe we have violated your privacy rights or your data has been mishandled, you have the right to lodge a complaint with the relevant supervisory authority. In the United Kingdom, you can contact:

19. Legitimate Interests Assessment

Where we process your personal data based on legitimate interests, we have conducted a Legitimate Interests Assessment (LIA) to balance our business interests against your privacy rights. For information about specific LIAs, please contact us directly.

20. Additional Information

Company Details:

• Company Name: Dregvoran Logistics Ltd
• VAT Number: GB724185930
• Company Registration Number: 12940567
• Registered Address: Unit 4, Riverside Business Park, Lyon Rd, London SW19 2RL, United Kingdom

Last Updated: January 2026